1. Henry Schein, Inc. (Nasdaq: HSIC) is the world's largest provider of health care solutions to office-based dental and medical practitioners, as well as serving health care systems, management services organizations, dental laboratories, government and institutional health care clinics, and other alternate care sites. Headquartered in Melville, N.Y., Henry Schein (as defined below) has operations or affiliates in approximately 33 countries.
2. Henry Schein operates through a centralized and automated distribution network, with a large selection of branded products and Henry Schein private-brand products. The company also offers its customers innovative technology solutions, including practice management software and e-commerce solutions, as well as a broad range of financial services.

1. Henry Schein uses your personal data in the course of managing our website, arranging sales of our products and services to you and managing our relationship with you and your business.
2. Data is shared with certain third-party service providers and with the wider Henry Schein Group in order to provide the best possible service and to improve our offerings to our customers.
3. For the purpose of this Privacy Statement, unless otherwise specified, “personal data” means as any information about an identifiable individual. It does not include information that is considered anonymous, de-identified, or aggregated in accordance with applicable law.

1. This Privacy Statement describes how Henry Schein Canada, Inc. (also referred to as “Henry Schein”, "we", “our” or "us"), a company in the Henry Schein group, will make use of your personal data when you use our website or in connection with your purchase of (or your interest in purchasing) goods or services from us.
2. It also describes your data protection rights, More information about your rights, and how to exercise them, is set out in the “Your choices and rights” section.

1. We collect and process personal data about you when you interact with us and our website, and when you purchase goods and services from us. This includes:
   1. Identification information, including your title and name, login details, account number, gender, age/date of birth, country of residence, profession, professional membership number, and where relevant, associated company information.
   2. Contact information, including your (professional or personal) address, email address and phone number.
   3. Payment and Delivery information, including your payment and delivery details, such as billing and delivery addresses and payment date, where you make purchases from us.
   4. Purchase history, including details of your previous purchases from us, such as the products you have bought and when.
   5. Communications information, including information about communications you have with us (such as your interactions with our customer service or our live chat function, your participation in surveys and your customer feedback, or adverse event reports you may submit to us).
   6. Marketing information, including your marketing preferences, marketing profile information, and any consents you have given us. Also, if you fill in any contact forms we embed in our ads, we will collect the details you provide through these forms, and we may also combine this information with other information.
   7. Loyalty scheme information, including information about your status in our loyalty rewards scheme, such as your points balance and membership level.
   8. viii. Device information, including information related to the browser or device you use to access our website, such as your IP address, and how you use our website and your account.
2. We primarily collect this information directly from you or from your use of our website. In some instances, we obtain information from third parties, such as social network providers (e.g. Meta, Google). This includes information that you have allowed these parties to share with us – for example, through your cookie preferences. We also receive your third party social network profile information (or parts of it) including statistics and analysis of your social network information every time you download or interact with one of our web applications on a third party social network such as Facebook, every time you use a social networking feature that is integrated within our website (such as Facebook Connect) or every time you interact with us through a third party social network (for example, you send us Facebook messages or you post on our Facebook page). To learn more about how your information from a third-party social network is shared with us, or to opt-out of sharing such social network information, please visit the website of the relevant third-party social network.
3. If you consent to targeted advertising, some of our advertising partners use information from your interaction with other services, websites and apps to improve the quality of our recommendations to you on our website and in order to show you relevant ads from us on other websites and platforms.

1. We collect, use and store your Identification information, contact information and payment & Delivery information, and where relevant, Loyalty scheme information to register and create an account on our website, provide you with services and to deliver requested products to you. We also use information to administer the supply and sale of our products (for example, where necessary, we would share limited information with our suppliers to claim rebates).
2. We collect and use your personal data to verify your professional membership (e.g. dental registration) – for example, when you purchase goods or services from us.
3. We collect, use and store your Identification Information, Contact Information, Purchase History, Loyalty scheme information and Communications Information to manage our relationship with you as our customer – for example, to send you service communications (such as order confirmation emails), and to handle requests relating to your purchases or your interest in purchasing goods and services from us.
4. If you use our Live Chat function, we will use your information (including your name and contact details) for dealing with your query, training and customer service purposes.
5. We record your calls with us for training and quality assurance purposes, and to effectively handle any complaints.
6. We will collect and store Payment and Delivery Information in order to track payment and delivery status and to provide our products and services.
7. We will collect and use Contact Information, Purchase History, Marketing information and -when you also agree to the use of marketing cookies- Device information to send you tailored direct marketing communications in relation to products and services provided by us and our affiliates, and to understand how you interact with those communications (for example, if you open our emails).
8. We use personal data, such as Identification information, Purchase History, Marketing information or Device information, to create marketing profiles about our customers and understand their preferences in relation to our products and services (for example, we analyse how you interact with the content on our website and with our ads to understand which products would be most relevant to you and to show you relevant ads on our and on third-party websites).
9. List-based matching: social media providers give us the option to find our customers on their platforms and show them our ads. We use this type of advertising when you consent to this via opting in to digital marketing. Please note that list-based matching may require that you have also given consent to your social media provider or that your social media provider can rely on another lawful basis. For example, with regard to the list-based matching process, we will provide Meta with your email address in an encrypted form (hashed); if you have a social media account with the same email address, we provide your personal data for the purpose of showing you our personalised advertisement on your social media platform timeline. In some cases, we ask these partners to show our ads only if we think this will be particularly relevant to you, based on information they hold on you such as demographics, your activity on the social media platform, or your interests. We will not, however, receive this demographic information about you. We currently use this matching activity with these partners: Facebook and Instagram. You can change your mind and withdraw your consent for this activity at any time.
   To do so, please contact us via privacy@henryschein.ca
10. Lookalike matching: we also use personal data of our customers to allow social media platforms to find individuals who have a similar profile to our customers and who we expect are interested to find out more about our products and services, so as to show our ads to them. For example, we provide Meta with hashed email addresses of our customers, which Meta would match with these customers’ social media profiles. Based on these profiles, Meta will look for other users who have a similar profile to our customer and would show them our ads. with these partners: Facebook and Instagram.
    You can withdraw your consent at any time if you are our customer and have provided your personal data to us for this activity.
    To do so, please contact us via privacy@henryschein.ca
11. We use your personal data such as Device information when you interact with third party social networking features, such as like/share functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that we obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third-party social networks.
12. We and our group companies will use personal data, including e.g. Purchase history and Device information to compile statistics and conduct analysis about the use of our website and related services (e.g. product orders), and we will use such statistics to enable us to provide a better service, features and functionality to you and other website users, develop our business and inform our business and marketing strategy.
13. We will collect, use and store your Identification information, Contact information and Communications information to invite you to take part in and manage customer surveys, reviews and other market research activities carried out by us and by other organisations on our behalf.
14. We will use your personal data such as Identification information, Purchase history, Payment & Delivery Information and Device information for troubleshooting purposes, to protect the security of our website including our users’ accounts, information systems and assets, to monitor compliance with our Terms & Conditions, to prevent fraud and other prohibited or illegal activities in relation to our products and our website in accordance with applicable law.
15. We will use your personal data to handle complaints, to protect our legal rights and to establish, exercise or defend legal claims relating to our website and/or our products and services.
16. We will use your personal data to the extent this is necessary to meet our regulatory obligations or in the context of a regulatory inquiry.
17. We will process your personal data to the extent required to respond to legitimate requests for disclosure of information made by public authorities, law enforcement or governmental bodies or under a court order.
18. We will use your Identification Information, Payment and Delivery Information and Purchase history for accounting, tax and audit purposes including to complete our financial reporting, disclosure and record-keeping obligations to our parent company, tax agencies and regulators.
19. We may use your information to make business and marketing decisions, assess customer satisfaction, and to otherwise improve our Services and develop new products and services.

Anonymized Information. We may anonymize information we collect so the information cannot reasonably identify you or your device, or we may collect information that is already in anonymized form. Except as otherwise prohibited by applicable law, our use and disclosure of anonymized information is not subject to any restrictions under this Privacy Statement, and we may use and disclose it to others for any purpose, without limitation.

When we disclose or share personal data, we do so in accordance with data privacy laws. We share personal data with the following categories of recipients:

Third Party Service Providers: 

These companies will process this information to the extent necessary to perform their functions and are subject to confidentiality agreements.

Other Third Parties: 

The personal data we process may be accessed from, processed, or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country. Where the need for such a transfer arises, we will put appropriate safeguards in place to protect your personal data and to make sure that these transfers comply with the relevant applicable privacy laws. For example, where the law requires, we will conduct a privacy impact assessment before transferring personal data outside your province. When your data is transferred to third-party service providers, we establish and implement appropriate contractual, organizational, and technical measures with them.

1. What are cookies?
   Like most other websites, we use cookies on our website, through which we collect Device information and certain Marketing information. A cookie is a small removable data file that is stored by your web browser on your computer. Cookies are used to provide website users with tighter security, customized content, tailored advertising, tracking of orders, and to make shopping carts work. We also use other forms of technology, such as web beacons, pixels and tags, which serve a similar purpose to cookies, and which allow us to monitor and improve our website and email communications. When we refer to cookies in this Notice, we also mean these tracking technologies.
2. How do we use cookies?
   We explain below the types of cookies we use on our website and their purpose. Some of these cookies are controlled by third parties. You can find more detailed information on those third parties and their privacy notices here, through our cookie banner, or through the “Manage cookie settings” link which is available at the bottom of all webpages on our website.
3. Essential cookies
   These cookies are required to enable core functionality, and for this reason users cannot disable these. Without these cookies, that core functionality, like adding items to your shopping basket, cannot be provided.
4. Analytics cookies
   These cookies help us improve or optimize the experience we provide. They allow us to measure how visitors interact with our website and we use this information to improve the user experience and performance of the website.
   These cookies are used to collect technical information such as the last time a user visited our website, the number of pages visited, whether or not email communications are opened, or which parts of our website or email communication are clicked on.
5. Functional cookies
   We may use cookies that are not essential but enable various helpful features on our websites. For example, these cookies collect information about users’ interaction with the website and may be used to remember users’ preferences (such as language preference), and the presentation of the website (such as the font size).
6. Advertising cookies
   We use these cookies to collect information about your browsing habits in order to make advertising more relevant to you and your interests. These cookies are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. We may share this information with other parties who help manage online advertising. Our cookie banner contains more detailed information on those third parties.
7. Social media cookies
   These cookies are used when you share information using a social media sharing button on our website, or when you engage with our content on or through a social site such as Facebook. These cookies collect information about your social media interaction with our website, such as whether or not you have an account with the social media site and whether you are logged into it when you interact with content on our website. This information may be linked to targeting/ advertising activities.
8. How can you manage cookies?
   When you first visit our website, you will be asked to set your cookie preferences. You can also update your cookie selection at any time, by clicking on the “Manage cookie settings” link, which is available at the bottom of all webpages on our website.

Depending on where you are located such as your province, you may have certain rights under applicable privacy laws over the personal data we hold about you. These may include:

• Right of access. You have the right to access your personal data that is being processed by us
• Right to rectification (correction). You have the right to request rectification of the personal data concerning you if the data are inaccurate or incomplete.
• Right to deletion. You have the right to erasure of the personal data concerning you.
• Right to information: You have the right to be informed whether and to what extent we process your data.
• Request portability of your personal data. You have the right to request your personal data in a structured, commonly used and machine-readable format.
• Right to withdraw your consent. If your personal data is processed on basis of your consent, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
• File a complaint with a data protection supervisory authority. You have a right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority. However, we would like you to contact us first with your concerns in any case so we can resolve your issue directly.
• Rights in relation to automated decision making and profiling. You have the right to be informed of, and to object to, decisions based exclusively on automated processing, including profiling, which produces legal effects or otherwise significantly affects you. Henry Schein does not make decisions based solely on automated processing and profiling.

You, or an authorized individual, who we can verify is acting on your behalf, can exercise the applicable rights by contacting us using the” Contact Us” contact details at the bottom of this Privacy Statement or by submit your request to our Individual Rights form.

Nothing in this Privacy Statement should be interpreted to establish data protection and privacy rights which go beyond the rights provided under applicable laws. In the event, we are unable to fulfil your request, we will explain the reason for our decision, including:

• If the right differs in your location or because of the legal basis for the processing activity.
• If Henry Schein Inc. has prevailing processing needs and what they are.
• How the rights of other individuals or parties interact with your specific request.

Henry Schein will not discriminate against you for exercising your rights. We do not charge a fee to process or respond to your requests unless they are excessive or repetitive. If we determine that a request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

If you wish to exercise your rights or have other questions or concerns related to your rights under relevant law, please fill our Individual Rights form or contact us using the” Contact Us” contact details at the bottom of this Privacy Statement.

We retain your personal data for as long as necessary to fulfil the purposes we describe in this Privacy Statement, and for such further period as needed to meet our legal and regulatory obligations (such as tax and accounting obligations) and to protect our legal rights (including to establish, exercise or defend a legal claim). When we no longer need to keep information in an identifiable form, we will delete or anonymise the data.

If you have questions about this Privacy Statement or wish to contact us for any reason in relation to our personal data processing, please contact us at:

Canada contact info:

• By email: privacy@henryschein.ca
• By phone: 1-800-668-5558
• By post:
  Henry Schein Canada, Inc.
  Attn: Claudio Visconti - Privacy Officer
  345 Townline Road
  Niagara-on-the-Lake, ON L0S 1J0